Website Terms & Conditions
Protecting Your Information
Website Terms and Conditions
These terms govern access to the V Hotels Egypt website and reservations initiated through it. Rate-specific and property-specific conditions shown during booking also form part of the agreement with the guest.
Website: https://thevhotelsegypt.com/
About These Terms
These Website Terms and Conditions apply to https://thevhotelsegypt.com/ and the hotel pages available through it. In these terms, “V Hotels”, “we”, “us” and “our” mean [The V Hotels Egypt]. “You” means any person who accesses the website, submits an enquiry or makes a reservation.
By using the website, you agree to these terms. If you make a reservation, you also agree to the rate rules, payment conditions, cancellation terms, hotel policies and other information displayed during the booking process and included in your confirmation. If those specific booking conditions conflict with these general website terms, the specific booking conditions apply to that reservation.
Eligibility and Booking Responsibility
A reservation must be made by a person who is at least 18 years old and legally able to enter into a contract. The person making the reservation is responsible for providing accurate guest and payment information and for ensuring that all members of the booking understand the applicable conditions.
Children may stay only as part of a booking made by an eligible adult. The child age bands, occupancy limits, meal-plan treatment and any applicable supplements are those shown for the selected hotel, room and rate during booking. They must not be inferred from this website-use age requirement.
Reservations and Confirmation
A reservation is confirmed only when the booking system issues a confirmation number or confirmation message. Availability displayed before confirmation may change. Please review the hotel name, dates, room category, occupancy, meal plan, price, taxes, inclusions and restrictions before completing the booking.
Reservations initiated from this website may be processed through BookOnlineNow or another approved booking provider. The provider’s interface may display additional conditions that apply to the selected rate or service.
Rates Taxes and Currency
Rates are displayed in the currency stated during booking and may vary by hotel, dates, occupancy, room type, meal plan and promotion. The booking flow will state whether taxes, service charges or other mandatory amounts are included. Currency conversions shown by third parties are indicative unless the booking confirmation states otherwise.
Payment and Card Verification
The required payment method, deposit, pre-authorisation and payment timing are shown with the selected rate. You must be authorised to use the payment method provided. The hotel or payment provider may carry out reasonable verification and may contact you if information is incomplete or cannot be validated.
Changes Cancellations Refunds and No Shows
The amendment, cancellation, refund and no-show rules shown before purchase and in the booking confirmation apply to the reservation. Some rates are non-refundable or cannot be changed. Any approved refund is returned using the applicable payment process and may take additional time to appear, depending on the payment provider or issuing bank.
To request a change or cancellation, use the method stated in the confirmation or contact the relevant hotel. Requests are not effective until acknowledged or processed by the hotel or booking provider.
Room Categories Occupancy and Special Requests
Room descriptions, sizes, beds, views, photographs, occupancy limits and included benefits are provided for the named category. Features described as guaranteed form part of the category, while preferences and special requests remain subject to availability unless confirmed in writing.
Extra beds, connecting rooms, particular floors, specific views, early check-in, late check-out, accessibility arrangements and similar requests may require prior confirmation and may involve additional charges. Guests should contact the hotel before arrival when a request is essential to their stay.
Hotel Services and Inclusions
Meal plans, laundry, transport, spa, dining, children’s facilities, activities and other services vary by property, season and rate. The applicable inclusion, charge, availability, age restriction or advance-booking requirement will be stated on the relevant hotel page, during booking or in the confirmation. Information described as “subject to availability” is not guaranteed.
Promotions and Loyalty Benefits
Promotions and loyalty benefits are subject to their published eligibility rules, validity dates, availability, exclusions and booking channels. Unless expressly stated, offers cannot be combined. We may correct, suspend or withdraw an offer where permitted, but this will not remove rights already attached to a confirmed booking except as allowed by law or the booking conditions.
Arrival Conduct and Property Rules
Guests must provide any identification and payment verification required by law or the confirmed booking conditions. Guests must follow reasonable safety, security and conduct rules at the property. The hotel may refuse or end a stay where permitted by law if a guest presents a safety risk, acts unlawfully, seriously disrupts others or materially breaches the booking conditions.
Website Use
You may use the website only for lawful personal or authorised business purposes. You must not:
- make a false, fraudulent, speculative or unauthorised reservation;
- interfere with the website, attempt to gain unauthorised access or introduce harmful code;
- scrape, copy or reuse content at scale without permission; or
- use the website in a way that infringes another person’s rights or violates applicable law.
Website Information and Availability
We aim to keep website information accurate and current. Temporary errors, maintenance, network failures or third-party service interruptions may occur. If a material error affects a reservation, we will address it in accordance with the applicable booking conditions and law. The website does not guarantee continuous availability.
Third Party Services and Links
The website may connect to services operated by third parties, including the booking engine, maps, social platforms, analytics, payment services and other hospitality technology providers. Their own terms and privacy notices may apply when you use those services. A link does not mean that we control every aspect of the third party’s service.
Intellectual Property
Unless otherwise stated, the website content, branding, photographs, designs and other materials are owned by or licensed to V Hotels. You may view and use them for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell or commercially exploit them without prior written permission or another lawful basis.
Privacy and Cookies
Our Privacy and Cookie Policy explains how personal data and cookies are handled. Cookie choices can be managed through the website’s cookie settings. Booking providers and other third parties may also provide their own privacy information.
Liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that requirement, we are not responsible for losses caused solely by circumstances outside our reasonable control, misuse of the website, inaccurate information supplied by the user or an independent third-party service that we do not control. Any limitation will apply only to the extent permitted by applicable law.
Governing Law
These terms are governed by the laws of the Arab Republic of Egypt, unless mandatory consumer law requires otherwise. The competent courts will have jurisdiction, subject to any rights that cannot lawfully be restricted.
Changes to These Terms
We may update these terms to reflect changes in the website, services, law or operational practices. The updated version will be published with a revised “Last updated” date. Changes do not retrospectively alter a confirmed reservation unless the booking conditions or law allow it.
Contact Us
Questions about these terms may be submitted through https://thevhotelsegypt.com/contact-us/ Reservation questions should be sent to the relevant hotel using the contact details published on the Contact Us page or in the booking confirmation.